FREQUENTLY ASKED
QUESTIONS
What types of businesses do you serve?
We support businesses of all sizes—from solo entrepreneurs and professional firms to nonprofits and corporate teams. Our flexible service model adapts to industries like healthcare, legal, real estate, contractors, and more.
Are your agents based in the U.S.?
Yes. All of our representatives are locally based and trained to provide professional, reliable support with the communication style that reflects your brand.
What are your live answering hours?
We answer live calls during business hours: Monday–Friday, 8:00 a.m. to 5:00 p.m. (PT). After hours, weekends, and holidays, our system provides voicemail so you never miss an opportunity. Urgent messages are forwarded promptly so you remain informed even outside the office. For special campaigns or events, we can discuss extended coverage windows.
Can you take messages and forward urgent calls?
Absolutely. We screen calls, take accurate messages, and can warm-transfer or escalate urgent calls directly to you or your team per your instructions.
How do you ensure confidentiality?
We follow strict privacy standards and secure systems to protect your business and client information and limit access to need-to-know team members. If you have compliance requirements, tell us and we’ll align our process where appropriate.
Do you offer bilingual answering?
Yes. English/Spanish bilingual support is available to help you better serve your community.
How are your services priced?
We offer flexible plans based on expected call volume and your tasks or service needs. We’ll give you a custom quote—so you only pay for what you need. No long-term contracts.
Is there a long-term contract required?
No. We offer flexible month-to-month service with no long-term commitments, giving you the freedom to scale up or down as your needs change.
What if I only need short-term answering (like during vacations or busy seasons)?
We can provide temporary or project-based service to cover vacations, overflow calls, or special campaigns without requiring a year-round plan.
How quickly can we get started?
In most cases, we can have your service up and running within 24–48 hours after setup and after we finalize your script, routing, and contacts.
Can you schedule appointments, log intakes or order processing?
Yes. Beyond answering calls, we can assist with tasks like appointment booking, customer intake, and order processing through your preferred systems.
What makes All About You Answering Service different?
We’re not just an answering service—we’re a social enterprise powered by the Center for Living and Learning. Every call supports real training and paid work experience for individuals rebuilding their careers—while your customers get warm, professional care.
Can you customize call scripts and greetings for my business?
Yes—your greeting, questions, and decision tree are customized so every call feels like your front desk.
Can you provide dedicated operators?
Yes. Depending on your plan, you can request operators assigned to your account who learn your business preferences and handle calls with greater familiarity.
Can you handle industry-specific needs (like legal intake or medical calls)?
Yes. Our operators are trained in specialized scripts and compliance standards to support industries such as law, healthcare, and skilled trades.
How do you train your operators?
Every operator participates in structured training through the Center for Living and Learning, combining technical skills, customer service standards, and supervised practice before handling live calls.
Can you dispatch, do callbacks, or outbound follow-ups?
Yes—upon request we can place callback attempts, confirm appointments, or relay time-sensitive messages to designated contacts.
Will callers know they reached an answering service?
No. We answer in your company name with your script—so it feels like your in-house team.
How do we get a custom quote?
Tell us your call volume, hours, and tasks, and we’ll tailor a plan. Contact us here.